Terms of Use

1. Who we are

FlashCardz is operated by Stefan-Sebastian Irinciuc, Radauti, Suceava, Romania (“FlashCardz”, “we”, “us”). Contact: support.flashcardz@gmail.com, +34 641182280. How we handle personal data is described in the Privacy Policy and the Cookie Policy.

2. What FlashCardz is

FlashCardz is a study service. It turns the study material you add into flashcards with the help of AI, lets you make and import your own cards, schedules reviews with spaced repetition, on paid plans writes new cards overnight from what you're finding hard, and offers study plans, weekly reviews, statistics, notifications, offline study, exports, friends and leaderboards. Some features are available only on paid plans, as described in the app when you choose one.

FlashCardz is new and keeps changing. We may add, change or remove features for valid reasons, such as security, the law or the needs of running FlashCardz, at no extra cost to you, and some may be marked as tests. If a change harms your use of a paid plan more than slightly, we'll tell you in advance, and you can end the contract and get back what you paid for the time left.

We sometimes try a new feature, or a new version of a screen or of how prices are shown, with some students before others, to learn what works best. What you get is always what was shown to you when you bought it.

3. Your account

• You must be at least 13 years old. If you're under 18, or under the age of majority where you live, you need a parent's or guardian's permission to use FlashCardz and to buy anything in it.
• Give a real email address that's yours, and keep your sign-in details to yourself. You're responsible for what happens in your account; tell us at once if you think someone else has used it.
• One person, one account. Accounts aren't transferable. If you sign in with Google or Apple, their terms also apply to that sign-in.
• You can delete your account at any time in Settings. We may delete an account nobody has used for 24 months, after warning you by email, but never while you're on a paid plan.

4. Your material and your cards

Everything you upload or write stays yours, and so do the cards FlashCardz makes from it, as far as they can be owned. You give us a licence to store, copy, read, process (including with the AI providers named in the Privacy Policy), display and send your material and cards, only to the extent needed to provide FlashCardz to you, and for as long as they're in your account. We don't publish your material, show it to other students, or use it to train AI models.

Upload only material you're allowed to use. Lecture slides, textbooks and past exams usually belong to others; you may use them for your own study as the law and your university's rules allow, and you're responsible for that. Don't upload material that infringes anyone's rights, that's illegal, or that contains other people's private data you have no right to share, and never patient records or case files that identify real people.

We don't routinely look through your files. Automated checks only test whether a file is safe to open, we act on what's reported to us, and we see a card only when you report it, rate it or comment on it.

Anyone can tell us about material they believe is illegal or infringes their rights. Write to support.flashcardz@gmail.com with where it is, why it's illegal, your name and email address, and a statement that you believe your report is accurate. We confirm we've received it, decide promptly and tell you the result. If we remove or restrict something of yours, we tell you why and how to challenge it. This address is also our point of contact for students and authorities under the EU Digital Services Act, in English or Romanian.

5. AI-generated content

Cards written by AI can be wrong, incomplete or out of date, even after the checks we run. Each AI card shows the line and page it came from, or the part of a slide, so you can check it; please do, especially before an exam. A card our independent check couldn't confirm carries a “check this” mark. Handwriting and scans can be misread, and we may ask you to confirm such a page. You can edit, flag or delete any card.

AI cards that fail our checks are dropped, so we can't promise how many cards a file will give. The numbers on a plan are limits, not a promise that every file will reach them.

FlashCardz is a study aid. Nothing in it is medical, legal, financial or other professional advice, and it must never be used to diagnose, treat, advise or decide anything about a real person or case. Always rely on your course, your teachers and the professional sources of your field.

We don't promise any exam result. How much you remember depends on you, and we're on your side.

6. Using FlashCardz fairly

Please don't:

• break the law, or use FlashCardz to infringe others' rights;
• upload malware, or files built to attack or overload our systems or AI models, including hidden instructions meant to manipulate them;
• probe, scan or test our systems' security without our written permission, or get around limits, plans, payments or access controls;
• copy, scrape or resell FlashCardz or its content, or use it to build a competing service, except as the law expressly allows;
• reverse engineer the apps, except as the law expressly allows;
• share your account, or use automated means to create accounts or use the service;
• choose a nickname, or behave towards other students, in a way that's offensive, misleading, hateful or harassing. We have no tolerance for objectionable content or abusive behaviour, and we filter nicknames when they're chosen.

Plans include limits on files, pages, AI cards and requests, shown in the app, to keep FlashCardz fair and affordable. Exceeding them by technical means is a breach of these terms.

7. Friends and leaderboards

Friends and leaderboards are optional and available from the age of digital consent in your country. When you turn them on, others can see your nickname, rings, streak and weekly score as the app describes.

You can block any student, which ends your friendship and hides you from each other, and report a nickname or behaviour, from Friends or a leaderboard. We look at every report, normally within 24 hours. If a student breaks section 6, we may change their nickname, remove them from friends and leaderboards, or close their account.

8. Plans, payments and cancellation

• FlashCardz has a free plan and two paid plans, Plus and Ultimate, billed each week or each month. The app shows each plan's features, limits and price before you buy. Prices include VAT where it applies.
• Paid plans are subscriptions that renew automatically at the end of each week or month, at the price you agreed to, until you cancel.
• A free trial, where offered, asks for a payment method at checkout. Nothing is charged during the trial; your first payment is taken when it ends unless you cancel before then. A trial has smaller limits than the plan it leads to, shown in the app. We remind you before a trial ends. One trial per person, so we may refuse one to an address that has had it, or to a throwaway address.
• A paid plan fills a bank of AI cards and pages: a starting amount, then more with each paid week, up to a maximum, as the app shows. What you don't use stays in the bank, also when you change plan or your plan ends, and you can go on using it on the free plan, within that plan's own limits. It only fills while a paid plan runs. If you withdraw from a plan, what's left of that plan's cards and pages goes. Cards already made stay yours.
• Exam Boost is a one-off purchase of extra AI cards, available on a paid plan. Its cards never expire and are spent last, and they stay in your bank if your plan ends.
• You can change plan on the Plans page. Moving up starts at once: you pay the new plan's price, and the unused time of your current period is refunded in proportion. Moving down, from Ultimate to Plus, starts when the period you've paid for ends. Plans billed through Apple change in your Apple Account.
• You can cancel any time: on iPhone or iPad in your Apple Account's subscription settings, and on the web on the Plans page or in Settings. You keep the paid features until the end of the period you've paid for. After that you're on the free plan: every card and review stays, and you keep studying.
• Deleting your account ends a subscription bought on the web at once, and the time left in that period is lost. It doesn't cancel a subscription bought through Apple: cancel that first, or Apple keeps charging you.
• If we change a subscription's price, we'll tell you at least 30 days in advance; the new price applies from your next renewal, and you can cancel before then.
• Purchases on the web are processed by RevenueCat and Stripe on our behalf.

Codes and offers

• A code gives what it says when you redeem it, once per person, within its own dates and number of uses. It can't be exchanged for money.
• Time on a plan given by a code costs nothing, doesn't renew and ends by itself, and a plan you buy takes its place. If you already pay for a subscription on the web, the time is added to it instead: your next payment moves later by that time, and your subscription goes on as before. A code can't change a subscription you have through the App Store.
• If you redeem a code for time on a plan or for a discount during a free trial on the web, the payment that would follow the trial is cancelled, so you aren't charged. Unless the offer says otherwise, time on a plan from a code takes the place of the free trial, which isn't offered afterwards.
• Cards and pages given by a code stay until you use them. A discount applies to the purchase you make with it, for as long as the offer says, and doesn't combine with a free trial.
• When you're about to cancel a web subscription, we may offer you free time on it, once per account. Your next payment moves later by that time; after that you pay the usual price, and you can still cancel whenever you like.
• A code can come from an organisation, such as a university or a partner. The organisation learns only what we showed you before you redeemed it.
• Promotions, contests and rewards for inviting friends, when we run them, have their own conditions, shown with them, which apply together with these terms.
• We may stop a code that's being misused, or a code that was published by mistake.

Your plan starts at once

The moment your purchase or free trial goes through, you have the features of the plan you chose, and FlashCardz starts reading your files and writing your cards. You don't wait for the 14 days below to pass, and that work has a real cost from the first minute. That's why what you get back if you withdraw depends on what you've already had.

Right of withdrawal: consumers in the EU, EEA and UK, on the web

You have 14 days from the purchase to withdraw from the contract without giving a reason. If you started with a free trial, the 14 days run from the day the trial started, and they don't start again when the first payment is taken or when your plan renews.

Subscriptions. Starting at once doesn't end your right to withdraw from a subscription. The words beside the button that takes you to checkout ask you to confirm that you want your plan to start within the 14 days, and to acknowledge that you'd pay for what you had; by going on to payment, you do. Then when you withdraw you pay for what you received up to that moment, and we refund the rest. We work that out by time: for example, if you withdraw on day 3 of a plan billed weekly, you pay for 3 of its 7 days. If time alone would clearly understate what you received, because you used a large share of your plan's AI cards, we may base the amount on the AI cards you used, at the price per card of an Exam Boost. Either way it's never more than you paid. If that confirmation wasn't given, we refund everything you paid.

One-off purchases. For a one-off digital purchase, such as an Exam Boost, the right ends once delivery has begun, which is when the cards reach your bank, if you expressly agreed to immediate delivery and acknowledged before checkout that you would lose it.

To withdraw, use Withdraw from contract here, on the Plans page and at the foot of this site, for as long as your right lasts. It shows what you'd get back, and we confirm by email at once. You can also email support.flashcardz@gmail.com with a clear statement, and you can use this form, but you don't have to: “To Stefan-Sebastian Irinciuc: I give notice that I withdraw from my contract for FlashCardz [plan or purchase], ordered on [date]. Name: [your name]. Account email: [your email]. Date: [today].”

We refund within 14 days of receiving your withdrawal, using the method you paid with. Your plan ends when we receive it and you're on the free plan: the cards you already have stay yours, and anything unused from the plan or purchase goes. Our payment provider can sell you a plan again once the period you withdrew from has closed, and the Plans page shows when that is.

Purchases through Apple

Purchases in the iOS app are made with Apple and are subject to Apple's terms. Payment is charged to your Apple Account when you confirm the purchase. A subscription renews automatically unless you cancel at least 24 hours before the end of the current period, and your account is charged for the renewal within the 24 hours before that end. You manage and cancel it in your Apple Account's subscription settings. To avoid being charged after a free trial, cancel at least 24 hours before it ends. Any unused part of a free trial ends if you buy a subscription.

Apple handles the payments and refunds of these purchases, including any right of withdrawal you have: ask Apple at reportaproblem.apple.com. We can't grant, refuse or reverse them, and nothing in these terms changes what Apple gives you.

Other refunds

Apart from the rights above, and any others the law gives you that can't be excluded, payments are final and we don't refund partly used periods. If something went wrong, write to us and we'll look at it fairly. If a payment is refunded or reversed, by us, Apple or your bank, what it paid for ends, and the cards of a refunded Exam Boost are taken back.

9. What's ours

FlashCardz, its software, design, name, logo and the content we create for the website and apps belong to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use the apps for your own study under these terms. Ideas and feedback you send us we may use freely, without obligation to you.

10. Availability and our responsibility

We work hard to keep FlashCardz running and your data safe, but we can't promise it will always be available or free of errors. We may pause it for maintenance, preferably announced in advance. Please keep your own copies of anything important; you can export your cards at any time.

If you're a consumer, you have the statutory rights of your country for digital content and services that don't conform to the contract (in the EU, under Directive 2019/770), and nothing in these terms limits them.

We are fully liable for damage we cause intentionally or through gross negligence, for death or personal injury, and wherever the law doesn't allow liability to be limited. Otherwise, when we breach these terms through ordinary negligence, we're liable only for foreseeable damage typical of a contract like this, and, as far as the law allows, our total liability is limited to the amount you paid us in the 12 months before the claim arose, or 50 euros if that is more. We're not liable for lost data you could have kept by exporting it, or for exam results.

11. Suspension and ending

You can stop using FlashCardz and delete your account whenever you like. We may suspend or close an account that seriously or repeatedly breaks these terms or the law, or puts other students or FlashCardz at risk. Unless the risk is urgent or the law prevents it, we'll warn you first, tell you why and how to challenge it, and give you the chance to export your cards. If we close a paid account without such a reason, we refund the unused part of your period. If we ever stop offering FlashCardz, we'll tell you at least 30 days before, give you time to export your cards, and refund prepaid periods.

12. Changes to these terms

We may update these terms when FlashCardz or the law changes. For changes that affect you, we'll tell you in the app or by email at least 30 days before they apply. If you don't agree, you can cancel and delete your account before then; continuing to use FlashCardz afterwards means you accept the new terms.

13. Law and disputes

These terms are governed by Romanian law. If you're a consumer living in another country, you also keep the protection of the mandatory consumer laws of that country, and you may bring a claim in its courts. Otherwise the courts of Romania have jurisdiction.

If something goes wrong, please write to us first at support.flashcardz@gmail.com; most things can be fixed quickly. Consumers can also turn to an alternative dispute resolution body. In Romania that is the SAL service of the National Authority for Consumer Protection (ANPC), reclamatiisal.anpc.ro.

14. If you use the iOS app

This section applies to the FlashCardz app for iPhone and iPad. Where it differs from the rest of these terms, it prevails for that app.

• These terms are between you and us, not Apple. We, not Apple, are solely responsible for the iOS app and its content.
• You may use the iOS app on any Apple-branded products you own or control, as the Usage Rules in the Apple Media Services Terms and Conditions allow. This licence is non-transferable. Other accounts linked to the purchaser through Family Sharing or volume purchasing may use it too.
• We, not Apple, provide maintenance and support for the iOS app, as these terms describe and as the law requires. Apple has no obligation at all to provide any.
• If the iOS app fails to conform to a warranty that applies, you may tell Apple, and Apple will refund the app's purchase price, if any. To the extent the law allows, Apple has no other warranty obligation, and any other claim, loss or cost from such a failure is ours to answer, as these terms describe.
• We, not Apple, are responsible for any claims by you or a third party about the iOS app or your having or using it, including product liability, failure to meet legal or regulatory requirements, and consumer protection, privacy or similar laws.
• If a third party claims that the iOS app, or your having or using it, infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
• You confirm you are not in a country under a US Government embargo or designated by the US Government as “terrorist supporting”, and that you are not on any US Government list of prohibited or restricted parties.
• You must keep to the third-party terms that apply when you use the iOS app, such as those of your mobile data plan.
• Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right, and is taken to have accepted the right, to enforce them against you.

Questions, complaints or claims about the iOS app go to us, not Apple: Stefan-Sebastian Irinciuc, Radauti, Suceava, Romania, +34 641182280, support.flashcardz@gmail.com.

15. The rest

If a part of these terms turns out to be invalid, the rest still applies. Not enforcing a right right away doesn't mean we give it up. We may transfer this agreement to someone who takes over FlashCardz, provided your rights aren't reduced; we'll tell you before it happens. These terms, in English, are the whole agreement between us about FlashCardz; a translation, where we provide one, is for convenience.